Wrong Item Supplied

When a supplier delivers the wrong item two things result. The original item ordered will not be received and must be either back ordered or cancelled, and the item delivered in its stead must be either returned to the supplier or received into stock.

If the item supplied is to be returned then you need to add a new line to the order for that item, fully receive it and then fully claim it. This will result in no change to stock on hand but will provide the necessary audit trail as described above for missing and damaged stock. Note that the barcode load facility will automatically assume this behaviour for items found in the hand unit that are not on the order.

If you intend to keep the item delivered then you simply add a new line to the order and receive the stock against that line.