Purchase Returns

Occasionally goods need to be returned sometime after their initial delivery. In most cases this will occur when the original purchase order is still on file. Rarely you will encounter an item that was purchased so long ago you can no longer locate the original purchase order.

In the case of goods being returned on an existing purchase order you need simply locate the item line and enter the quantity being returned to the claimed column. Note that if this is an additional return/claim and the claim field already contains a quantity you must enter the total quantity. One way to avoid this confusion is to use the split (Ctl O) facility so that each claim appears on a separate line.

Where no original order can be located you may simply start a new purchase order. On this order place the required product but do not enter an ordered quantity and do not enter any received quantity. Enter only the claim quantity to the claimed column. This will reduce stock on hand and generate the necessary audit trail to follow the claim through.